Q
What kind of quality assurance and after-sales service do you offer?
We provide a 10-year quality assurance warranty for our products. If any parts or components encounter issues under normal usage, we supply the required replacements via international courier services promptly.
Q
What are your standard payment terms?
Our standard payment terms require an 80% deposit upon order confirmation, with the remaining balance settled before dispatch. We accept T/T, Western Union, Trade Assurance, and PayPal.
Q
What is the estimated delivery lead time?
Standard delivery takes approximately 25 days following receipt of the deposit and approval of the production drawings. Timelines may vary according to product specifications and total volume.
Q
Will windows and doors be delivered with the glass pre-installed?
Yes, all glass units are precision-fitted directly at our factory and securely packaged to guarantee optimal safety and protection during international transport.
Q
What performance features are integrated into your door and window systems?
Our systems are engineered for superior thermal insulation, high energy efficiency, acoustic dampening, and wind resistance. We integrate premium hardware from world-renowned brands such as ROTO Germany to ensure maximum operational lifespan.
Q
How do I select the right size and what is your minimum order quantity (MOQ)?
We provide full drawing support and installation guidance tailored to your specific site dimensions. Our MOQ is just 2 square meters to accommodate both custom projects and bulk commercial orders.